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How pavalion88 Handles Your Personal Information

When you open an account with us, we collect only the information we need to run your account securely — from your registration details to the payment methods you use, such as Touch 'n Go eWallet, Boost, and GrabPay.

No data sold to third partiesAccount data encrypted at restTouch 'n Go eWallet, Boost, GrabPay transactions logged securelyRight to request data deletionContact us any time to review your records

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete information no longer needed, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through our account help desk — all three channels connect to the same team that manages data queries, so you will not be bounced between departments. Players in Kuala Lumpur and across Malaysia can submit a request at any time; we aim to acknowledge it and confirm next steps within a reasonable period.

Live Chat Start a live chat session from any page on pavalion88 to raise a privacy query directly. The support team can flag your request to our data team on the spot.

Email Support Send your data request — access, correction, or deletion — to our support email. Include your registered account name so we can locate your records without delay.

Account Help Desk Log into your account and use the help desk form under account settings. This channel automatically links your request to your account ID, speeding up the verification step.

What We Collect and Why It Matters to You

pavalion88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal information you provide directly — your name, email address, date of birth, and the payment credentials linked to your account wallet. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references so we can match deposits

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and process withdrawals accurately. We also collect device identifiers, browser session data, and IP addresses to protect your account from unauthorised access. This data is processed to fulfil your account contract with us, to comply with applicable obligations under Malaysian law, and to detect activity that
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may indicate fraud or account misuse. We do not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Where we share data with service partners — payment processors, identity-verification providers, or fraud-screening services — those parties are contractually bound
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to use it only for the purpose we specify. Retention periods vary by data type: account registration records are held for as long as your account remains active and for a further period required by applicable law; transaction logs tied to your DuitNow or FPX transfers
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are retained in line with financial-record obligations. Access to your data is restricted to staff whose role requires it, and all stored data is encrypted. Your eligibility to use our platform depends on local law and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We built our data practices around four commitments: secure storage, limited access, transparent retention, and a clear path for you to exercise your rights. Every element of how we handle your information — from the moment you register to the moment you request deletion — follows that structure. Here is what that looks like in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage cookie preferences in your browser settings; disabling analytical cookies does not affect your account access.

Account Security Practices

Each login triggers an OTP check to your registered mobile number. This means even if your password is exposed elsewhere, your account cannot be accessed without the one-time code sent to your device.

Data Retention and Deletion

We delete or anonymise account data that is no longer needed for legal or operational purposes. When you close your account, we will explain which records must be retained by law and which can be removed on request.

Third-Party Data Sharing

Payment processors handling your Touch 'n Go eWallet or GrabPay transactions receive only the data they need to complete that transaction. They do not receive your full account profile or betting history.

Common Questions About Your Privacy on pavalion88

These are the questions we receive most often about how we handle personal data, what your rights are, and how to act on them. If your question is not here, our support team can address it directly through live chat or email.

We collect your name, email address, date of birth, and mobile number at registration. Once you add a payment method — such as Touch 'n Go eWallet or Boost — we also record the reference details needed to process transactions.

We share data only with partners who process payments or verify identity on our behalf. Those partners are contractually restricted to using your data solely for the task we assign them — nothing broader.

Submit a data access request through live chat, email, or the account help desk form. We will confirm your identity first, then provide a summary of the personal data we hold on your account.

Yes. You can request deletion of data that is not subject to a legal retention obligation. We will tell you which records must be kept by law and proceed with removing everything else within a reasonable timeframe.

Transaction references for GrabPay, DuitNow, and other local payment methods are stored in encrypted form. Access is restricted to the staff roles responsible for account and payment verification — no broader team access.

Retention periods depend on data type and applicable Malaysian legal requirements. We explain the specific periods that apply to your records when you initiate an account-closure request through our support team.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How pavalion88 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Cookies and Session Tracking

Account Security Practices

Data Retention and Deletion

Third-Party Data Sharing

Common Questions About Your Privacy on pavalion88

01 What personal data does pavalion88 collect when I register?

02 Does pavalion88 share my data with other companies?

03 How can I see what data pavalion88 holds about me?

04 Can I ask pavalion88 to delete my account data?

05 Are my GrabPay or DuitNow transaction details stored securely?

06 How long does pavalion88 keep my data after I close my account?

Privacy Policy

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